Privacy Policy

Our trading names are Linnworks and SkuVault – that is what our eCommerce platforms, products and website are known as and the name our customers know us by. Our SkuVault platform is operated by SkuVault, Inc, registered at 2509 Plantside Dr, Louisville, Kentucky, 40299, United States. SkuVault is a wholly owned subsidiary of Linn Systems Limited. Our Linnworks platforms are owned and operated by Linn Systems Limited. Linn Systems Limited is based in the UK, our registered office is at Suite 3, 2-4 Southgate, Chichester, West Sussex, PO19 8DJ, United Kingdom and our company registration number in the UK is 06784391.

We are bound by applicable data protection laws in the EU, UK, and USA in respect of the handling and collection of your personal data.

We are registered as a data controller with the UK Information Commissioner’s Office (ICO) under the registration number ZA015143.

Linnworks respects the privacy of every person for whom we have personal data [“data”]. We comply with data protection legislation such as the Data Protection Act 2018 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.

This policy summarises the information we may collect about you and how we may use that data. We primarily collect data to provide you with services you have requested, to provide services likely to meet your needs and to improve services provided to you. The policy tells you how we ensure the information we have is kept accurate and how you can request access, deletion, rectification, restriction, transfer and withdraw consent (where applicable) and make a complaint.

What Information do we collect and how is this collected?

We only collect the personal information you provide. This may include your name, job title, company, email address, telephone number. We do not share personal data with third parties except to provide services to you e.g. for web site hosting. They do not decide what is done with your data and only process it on our behalf. We take reasonable commercial steps to ensure that your data is kept secure and confidential by any third party. If these third parties are located outside the European Economic Area (EEA); we only use providers that provide adequate protection for your information.

Legal basis for processing data

We are processing your personal data using your consent. As a registered user of Linnworks we may include you in relevant newsletters based on your activity. You can choose which emails you would like to receive or opt out through your online account. If you encounter any issues, please contact marketing on marketing@linnworks.com

Use of personal data

We will only use personal information for the purpose it was collected. We primarily use data to communicate with you, deliver the service you have requested.

How long do we keep your data for?

Data is not kept any longer than is required for the purposes of the processing or to comply with the law. When data is no longer required for the purposes of the processing it is securely removed from our systems.

Security & Confidentiality

Linnworks takes commercially reasonable physical, technical, and administrative measures to protect personal information from theft, misuse, or accidental destruction and to keep it confidential. We aim to protect personal information but cannot provide a 100% guarantee of security. All employees and data processors (third parties who process data on our behalf) who access your data are obliged to keep the information confidential and secure and not to use it for any other purpose other than that they are contracted to carry out for us.

Withdrawal of consent

When you have provided consent, if you should wish to withdraw that consent, you can let us know by emailing marketing@linnworks.com including the email address and brand associated with your account and we will remove your data from our systems.

Restriction of liability

Our websites link to other websites. Linnworks is not responsible for the privacy policies of those websites, nor does it have or accept any liability for their content.

Cookies

We use cookies to monitor web usage. Cookies are written to the hard drive of a web user; they contain no personal information about the website user and only keep a record of the sites visited and actions on the web site. Some cookies expire after your browser is closed whilst others stay on your hard drive. They are of standard use across many websites. We use them on an aggregated information basis and to assess your areas of interest – they are used to identify the number of unique visitors to a site, to improve further web visits (store preferences, user name and your email address so you don’t need to reinput every time you visit) and to improve the user experience for you by, amongst other things, providing content based on your preferences. We use the following categories of cookies on our websites: (1) Strictly necessary cookies. These cookies are essential to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details cannot be provided. These cookies cannot be disabled (2) Performance cookies. These cookies collect anonymous information on how you use a website. The data stored by these cookies never shows personal details from which your individual identity can be established. Without these cookies we cannot learn how the website is working to make improvements which improves your browsing experience (3) Functionality cookies. These cookies remember choices you make and then can be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Most browsers offer you ways to control or block cookies should you wish to. These browser controls will usually be found in the “options” or “preferences” menu in your toolbar. The “help” portion of the toolbar on most browsers will tell you how to stop or manage cookies. Note that should all cookies be rejected we are unable to match site content appropriate to the preferences given to us by previous visits and you will not be able to fully utilise all the web site features.

Legal information and how to contact us

You have the right to see, erase and correct data we hold, the right to restrict the processing we do, and the right to object to it and to have your data transferred to a third party. If you wish to do any of these things or have any questions about how we use your data, or wish to make a complaint about any privacy issues, please you can contact our Data Protection Officer at dpo@linworks.com.

If you are a UK Resident you also have the right to make a complaint at any time to the Information Commissioner Office https://ico.org.uk/make-a-complaint/ or if you are an EU resident, the Estonian Data Protection Inspectorate Home | Data Protection Inspectorate (aki.ee) the supervisory bodies for data protection issues for the UK and Estonia. However, we would appreciate the chance to deal with your concerns before, so please get in touch with us first.

Requests will be dealt with and responded to within a reasonable period, and no longer than 30 days

Last updated: 14th May 2024